Last Updated: September 14, 2026
Carolina Cooling & Heating (“Carolina Cooling & Heating,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect through our website, how we use that information, and how we protect it.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us, request information, or request a quote for our services.
Depending on how you interact with our website, this information may include:
- Your name
- Phone number
- Email address
- Service address or general location
- Information about the HVAC service you are requesting
- Preferred appointment information
- Messages or other information you choose to provide
We only request information that is reasonably necessary to respond to your request and provide our services.
Information Collected Automatically
When you visit our website, certain technical information may also be collected automatically by our website, hosting provider, security services, or other technical systems.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General website usage information
This information may be used for security, website functionality, troubleshooting, and improving our website.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests
- Respond to requests for HVAC service estimates or quotes
- Contact you regarding a requested service
- Schedule or coordinate appointments
- Provide and improve our services
- Communicate with you about your request
- Maintain and improve our website
- Protect our website against fraud, abuse, and security threats
- Comply with applicable laws and legal obligations
We do not use information submitted through a quote or contact form for unrelated purposes without your permission, except where required or permitted by law.
3. Quote and Contact Requests
If you submit a request for a quote or contact us through our website, the information you provide may be transmitted to Carolina Cooling & Heating by email or through other communication systems used by the company.
This information may be reviewed by Carolina Cooling & Heating personnel for the purpose of responding to your request and providing services.
Please do not submit sensitive personal information through our website forms.
4. Email Communications
If you provide your email address when contacting us or requesting a quote, we may use your email address to respond to your inquiry or communicate with you regarding the services you requested.
We do not sell or rent your email address to third parties.
5. Phone Communications
If you provide a telephone number, we may use it to contact you regarding your inquiry, quote request, appointment, or requested service.
If you initiate a telephone call to us, your telephone number may be available to us through our telephone service provider.
6. Cookies and Analytics
Our website may use cookies and similar technologies that are necessary for website functionality, security, and performance.
We may implement Google Analytics or similar analytics services in the future to better understand how visitors use our website and to improve our services and online experience.
If Google Analytics is implemented, it may collect information such as:
- Device and browser information
- Approximate geographic location
- Website pages visited
- Session and interaction information
- Technical information about website usage
Google Analytics may use first-party cookies to distinguish users and sessions.
When applicable, we will use appropriate privacy and consent mechanisms and update this Privacy Policy as necessary.
We will not intentionally send information that directly identifies you, such as your name, email address, or phone number, to Google Analytics.
7. Third-Party Service Providers
We may use third-party companies and service providers to operate and maintain our website and provide certain services.
These providers may include:
- Website hosting providers
- Email and communication providers
- Website security services
- Analytics providers
- Form or website functionality providers
These providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.
We do not sell personal information collected through this website.
8. Third-Party Websites
Our website may contain links to websites operated by third parties, including manufacturers, service providers, review platforms, social media platforms, or other websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
9. Data Security
We take reasonable measures to protect information submitted through our website from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure.
Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to your request
- Provide requested services
- Maintain business and service records
- Resolve disputes
- Comply with legal, accounting, or regulatory obligations
The specific retention period may vary depending on the type of information and the reason it was collected.
11. Your Privacy Choices
You may contact us if you have questions about personal information that you have submitted through our website.
You may also request that we correct inaccurate information or address other questions regarding information you have provided, subject to applicable law and our legitimate business and legal obligations.
To make a privacy-related request, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.